The Body Shop is fully committed to the responsible collection, use, and care of the personal information of individuals. This Cookie Policy describes the different categories of Cookies or similar technologies that may be used in connection with our Website and how you can manage them.

1. KEY TERMS

1.1 In this Cookie Policy

1. "we", "us", "our" or "The Body Shop" means The Body Shop International Limited, a company registered in England and Wales (company no 15859787);
2. "you", "your" or "customer" means any individual who visits our Website;
3. "personal information" means information that is about you and other individuals you may tell us about and which identifies you or those individuals; and
4. references to our "Website" means the website at https://www.thebodyshop.com, other websites which are operated by us and our branded mobile applications made available via third-party platforms.

2. WHAT ARE COOKIES?

2.1 Cookies are small data files which are placed onto the computer or mobile device that you use to browse the internet. Cookies collect and store information about the way a website or app is used, and can help integrate with other third party websites or apps. We use the term "Cookies" in this Cookie Policy to describe Cookies and other technologies that operate in a similar way (e.g. pixels and tags).

3. WHO SETS THE COOKIES?

3.1 We use a mixture of 'first-party' and 'third-party' Cookies:

1. First-party Cookies: These Cookies are set by the owner of the website or app.
2. Third-party Cookies: These Cookies are set by third parties who the owner of the website or app allows to present information. We have Cookies on our Website that are set by third parties. We use these third-party Cookies for our advertising and marketing efforts. If you have consented to the use of third-party (non-essential) Cookies, you can reject these at any time by managing your Cookie preferences.

4. HOW LONG WILL COOKIES REMAIN ON YOUR DEVICE?

4.1 We use a mixture of 'session' and 'persistent' Cookies:

1. Session Cookies: These Cookies only run during your browsing session and expire when your session ends (usually when you exit the browser).
2. Persistent Cookies: These Cookies are stored on your device for a longer period of time and in between browsing sessions. These Cookies last until they expire or are deleted by you. Most of the Cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See Section 4 below on how to manage Cookies and for more information on removing them before they expire.

5. HOW DO WE USE COOKIES?

5.1 We use a mixture of 'necessary' or 'essential' Cookies and 'non-essential' Cookies.

1. Strictly necessary or essential Cookies: We use strictly necessary (or essential) Cookies to make our Website work. These Cookies are set automatically when you visit our Website and are always enabled because our Website won't work properly without them. For example, when you wish to make a purchase, an essential Cookie is used to ensure that the items you wish to purchase stays in the basket when you move onto another webpage, such as from the booking page to the payment page. You can switch off these essential Cookies in your browser settings but you may then not be able to access all or parts of our Website (or it may not function properly, or as intended).
2. Non-essential Cookies: When you consent to it, we also use other non-essential Cookies to improve the way our Website works, measure how it is used, and provide relevant advertising to you. For example, use non-essential 'functional' Cookies, which enable us to understand how our Website is used and how we can improve it, such as by helping us plan the content and layout of our Website and recognising returning visitors. You can choose to reject all, or some, of these functional Cookies. We also use 'marketing' Cookies to help us show you ads that are relevant to you, and measure how well our marketing works. You can choose to reject all, or some, of these marketing Cookies.

6. WHAT COOKIES ARE USED ON OUR WEBSITE?

6.1 Cookies play an important role in helping us to enhance the usability and performance of our Website to improve your visits. We use Cookies and other online tracking devices such as pixel trackers (web beacons), HTML Local Storage and Local Stored Objects (Flash Cookies) on our Website to:

1. recognise you whenever you visit our Website (this speeds up your access to the Website as you do not have to log in each time);
2. keep track of the items stored in your shopping basket and take you through the checkout process;
3. make your online experience more efficient and enjoyable when you visit and use our Website;
4. obtain information about your preferences, online movements and use of the internet;
5. carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor and customer requirements and interests; and
6. target our marketing and advertising campaigns more effectively by providing personalised advertisements to our visitors (we use third party tracking Cookies to do this).

6.2 The table below sets out the current cookies used on our Website, along with additional information:

7. YOUR CONTROL OVER THE COOKIES AND OPTING OUT

7.1 You can refuse or accept Cookies from our Website and set your cookie preferences when you first arrive at our Website or change them at any time by clicking the "Manage my cookie preferences" button below:

Cookie Settings

7.2 Alternatively, you can use the Cookies settings on your browser. Relevant information on browser settings can be also found on your browser provider's website via your help screen or you may wish to refer to the following site, which is not affiliated with us, for information on how to enable or disable Cookies in commonly used browsers.

7.3 Unless the Cookie is a strictly necessary Cookie, you can withdraw your consent to our Cookies at any time even if you have previously consented. Please be aware that when you withhold your consent, this does not automatically delete any Cookies that are already on your device pursuant to your previous consent. You will need to delete these Cookies manually by following the instructions on your web browser and/or device.

7.4 To the extent information collected through Cookies constitutes personal information, we process such information in accordance with our Privacy Notice. If you have a query about how your Personal Data is being used, you can contact The Body Shop through the Data Protection Officer (DPO) team at privacy@thebodyshop.com

8. QUERIES

8.1 If you have any questions regarding this Cookie Policy or the way we use cookies, please contact the DPO team by email at privacy@thebodyshop.com

9. UPDATES TO OUR COOKIES POLICY

9.1 We keep our privacy Cookie Policy under regular review. Any changes we make to this Privacy Cookie Policy in the future will be posted on this page and, where appropriate, we will give you reasonable notice of any changes.

This Cookie Policy was last updated October 2025.

322_CkP.DAT.UK.pol.TBS_17.10.2025