UK delivery & returns
DELIVERY
Super Saver Delivery: £3.49 (FREE when you spend £45 or more)
Estimated at 3-5 working days from order date when you order by 2pm
Standard Delivery: £3.99
Estimated at 2-3 working days from order date when you order by 2pm
Express Delivery: £4.99
Ready for delivery the next working day. Order before 11am (excludes weekends and bank holidays).
Express Delivery is not available for the following postcodes:
AB, BT, DD, EH, FK, G0, G1, G2, G3, G4, G5, G6, G7, G8, G9, GY, HS, IM, IV, JE, KA, KW, KY, ML,OH, PA, PA30, PA41, PA42, PA43, PA44, TR21, TR22, TR23, TR24, TR25, ZE
At the moment we can only send orders to street addresses in the United Kingdom (excluding Channel Islands). We don't deliver to PO Box or BFPO addresses and we're unable to ship to any International address.
YOUR MONEY-BACK GUARANTEE
Over and above your legal right to cancel (explained in our Terms and Conditions of Sale) we're committed to making sure you love everything you buy from us. If you're not completely happy, we’re here to help. We'd love the chance to recommend to you an alternative Product or your money-back guarantee means you can return any product (subject to the exceptions mentioned in section 8.5 of our Terms and Conditions of Sale) within 45 days of the date we deliver the relevant Product, with your receipt).
HOW TO RETURN YOUR PRODUCTS
You may return Products purchased on The Body Shop Online Store by contacting the UK Customer Care Centre by email, phone or post.
Contact the UK Customer Care Centre
Returns Form: To return any Product (by contacting the Customer Care Centre) whether because you simply changed your mind or because the Product was faulty or incorrect, please use the online Returns Form OR via a link in your delivery email OR order confirmation email.
Download our online Returns Form
Please be aware that it is not currently possible to return in person to a UK store an order or a Product purchased on The Body Shop Online Store.
The following information will be required when returning your Products:
- Confirmation Email containing your Transaction Reference Number
- Delivery Documentation containing your Delivery Number, with the following sections completed:
- List and description of the Products to be returned
- Reason given for returning the Products
- Completed Returns Form
- Receipts showing any return charges if you are claiming a full refund for damaged, faulty or incorrectly delivered Products (this does not apply for returns by post to the UK Online Care Centre for change of mind).
If you are returning the Products by post to the UK Online Care Centre please note:
- It may take up to 7 days for your parcel to reach us
- Returned items will be processed within two (2) working days of receipt
- Reasonable care must be taken when packaging the parcel and returning it so that Products are not damaged in transit
- You are advised to use a carrier that offers both traceability and insurance to ensure that the returned Products will arrive back with us to enable us to process the return.
RETURNS: STEP BY STEP GUIDE
1. Download the returns form:
Fill it in completely and add it to your return parcel.
Download our returns form
2. Securely pack your parcel
3. Create your returns label
Follow the instructions on the Royal Mail returns portal to complete your return.
Visit the Royal Mail returns portal
4. Item arrives at our warehouse
Our warehouse team will check your order.
REFUNDS
Please refer to our Terms and Conditions of Sale (section 10).
Terms and Conditions of Sale
CONTACT US
We're here to help, have a question? Contact our Customer Care team.
If you haven't been able to find the answer in our FAQ section, contact us via email or give us a call detailing the problem you have encountered, and our advisors will be happy to assist.
Our contact details can be found on our contact us page.
Contact us